Talkora

Project Overview

Talkora is a multi-tenant SaaS that adds a chat box to any website and brings every conversation into one shared inbox. A business pastes one snippet into its site; visitors chat in real time, staff reply from the portal with the visitor's page, traffic source, device and language beside the conversation, and every conversation is kept. On top of live chat sits an AI assistant. Each business builds a knowledge base — written in the portal or imported straight from a page of its own website — and the assistant answers from that knowledge only, in whatever language the visitor writes, even when the knowledge is written in another. When it does not know, it says so instead of guessing and offers a human; when the visitor asks for a person, it hands the conversation over with a summary so staff never have to read back through it. Along the way it records sales leads and support tickets from the chat, and visitors rate each answer. Because the widget runs on other people's websites, it is built to never hurt them: a lightweight loader that starts only after the page has loaded, no cookies, no layout shift, and if Talkora is slow or down the only effect is that the chat button does not appear — verified by chaos tests before every release. The AI assistant now runs on Talkora's own website and live demo store ahead of its rollout to customer plans. Talkora is our own product: we designed, built and operate it — product design, full-stack and widget development, the AI layer and its evaluation suite, and production infrastructure.

Key Features & Highlights